I've been on the phone with Xfinity for an hour and then they switched me over to Samsung support and I've been on the phone with them for an hour and counting....
I spoke to support using their text feature, they told me to pay to get it fixed, pay for a trade in, factory rest ( it won't get rid of the update), or just deal with not using mms. They gave no other solutions.
That customer representative should be fired for that idiotic statement. How about fixed the issue that caused the problem? It was working fine prior to the update. Oh wow, for real, that's crazy.
