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Sending/receiving MMS issues while on Wi-Fi after Android 14 update

(Topic created: 12-15-2023 06:33 PM)
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Yatman
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Galaxy S22

My S22+ had stopped sending and receiving MMS messages while my wifi is on every since I updated to Android 14. 

 
I'm on Xfinity Mobile which uses Verizon services.
 
Why would you release this is it hasn't been tested???
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Yatman
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Galaxy S22
With resetting the network settings? Nothing I've tried this far has worked. I figure the vS24: is coming out soon so I'll just have to put up with it for now. I plan to get the S24.
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Yatman
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Galaxy S22

Nope - didn't work at all.

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bill-e
Cosmic Samsung Care Ambassador
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Galaxy S22

Most MMS issues are carrier related. 

If they have a retail store nearby, I'd bring my phone in and have them re-provision the line and give you a new SIM card. 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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Yatman
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Galaxy S22
I did that and all they were able to do was validate the issue and then escalate to upper tier support. I had the same issue when I was on the beta and I downgraded back to Android 13 and it all worked again. But now this upgrade was forced and there's no going back.
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bill-e
Cosmic Samsung Care Ambassador
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Galaxy S22

Which carrier?  I'd still bet it's a carrier issue.  Locked or Unlocked carriers are supposed to make sure it works before they push out the update. 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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Yatman
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Galaxy S22
Xfinity
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bill-e
Cosmic Samsung Care Ambassador
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Galaxy S22

I think if you do a search you'll find a number of people with Xfinity having issues..... Not that that makes it any better.  I would park my butt at a retail location if there is one and do at least what I suggested.  Or have them mail you a new SIM and once installed, if it's still not working have them re-provision the line. 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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Yatman
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Galaxy S22
They've done all the above as have I. Swapped out a new SIM, reprovisioned my line, reset the phone 3 times, cleared network settings several times. I gave up. They threw it back to Samsung saying everything worked before the update and so if the update was the cause then it's Samsung's problem.
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Yatman
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Galaxy S22

After the new update. MMS has stopped working when the phone's WiFi is connected to a network.

Seems others have reported this and there's no resolution from either the carrier or from Samsung.

 

Teesh
Galaxy S22+

tapdiggity
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Galaxy S22
Yep, I'm experiencing similar issues with my rcs chat. As of yet, I have not received any resolution
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