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Camera app single take

(Topic created: 03-07-2023 07:50 PM)
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Zapp2211
Galaxy
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Galaxy S23
The single take doesn't seem to be working I uninstalled and reinstall the camera app I cleared the cache and the data and reinstall everything and it still doesn't work this app lets you take different shots in one in one shot you can see the video one in black and white one in full speed but it doesn't seem to work right there's something wrong Even my wife has the s23 plus I have the s23 ultra and both are cameras are not working does anyone have a solution
Paul
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S23

Hello, We understand how frustrating it can be when a camera feature is not working correctly. The Single take feature on your Galaxy phone comes with some new options for capturing your best shots yet. This article provides steps for using the feature: https://www.samsung.com/us/support/answer/ANS00088362/

We see you have uninstalled and reinstalled the app, as well as cleared the app cache and data. Have you verified the permissions for camera show Camera, Location, Microphone, Nearby Devices, Notifications, Photos and Videos are all allowed?

This article provides some additional troubleshooting steps for the camera functions: https://www.samsung.com/us/support/troubleshooting/TSG01001329/

If the single take feature is still not functioning, we recommend reproducing the error and submitting an error report. https://www.samsung.com/za/support/mobile-devices/how-to-report-error-using-samsung-members-applicat...

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S23

Hello, We understand how frustrating it can be when a camera feature is not working correctly. The Single take feature on your Galaxy phone comes with some new options for capturing your best shots yet. This article provides steps for using the feature: https://www.samsung.com/us/support/answer/ANS00088362/

We see you have uninstalled and reinstalled the app, as well as cleared the app cache and data. Have you verified the permissions for camera show Camera, Location, Microphone, Nearby Devices, Notifications, Photos and Videos are all allowed?

This article provides some additional troubleshooting steps for the camera functions: https://www.samsung.com/us/support/troubleshooting/TSG01001329/

If the single take feature is still not functioning, we recommend reproducing the error and submitting an error report. https://www.samsung.com/za/support/mobile-devices/how-to-report-error-using-samsung-members-applicat...