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Original topic:

Phone getting hot

(Topic created: 03-07-2023 10:07 PM)
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userozjjnpxg98
Constellation
Options
Galaxy S23

I researched for the best battery life especially for gamers

Since I bought my phone burns up!
Anyone know why????

1 Solution


Accepted Solutions
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy S23

Hello, We understand how frustrating it is when the phone is overheating. 

Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ You can also try clearing the cache partition of the phone.

  1. Turn off the device.
  2. Press and hold the Volume Up key, then press and hold the Side key.
  3. When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight wipe cache partition.
  5. Press Side key to select.
  6. Press the Volume down key to highlight yes, them and press the Side key to select.
  7. When the wipe cache partition is complete, Reboot system now is highlighted.
  8. Press the Side key to restart the device.

If your phone is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 



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5 Replies
JohnTechTips
Galaxy
Options
Galaxy S23
You replaced your phones battery? It might be too late, but if you want it replaced, I would recommend getting it replaced by a professional.
IRStaten
Nebula
Options
Galaxy S23
Constant use while on the charger will burn the phone.
0 Likes
Reply
userozjjnpxg98
Constellation
Options
Galaxy S23
Not using charger while on phone
The second im on my phone playing a game it warms up
Within 10 mins of playing its hot
IRStaten
Nebula
Options
Galaxy S23
Games with high gfx will cause the device to heat up quickly. What device are you using ?
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy S23

Hello, We understand how frustrating it is when the phone is overheating. 

Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ You can also try clearing the cache partition of the phone.

  1. Turn off the device.
  2. Press and hold the Volume Up key, then press and hold the Side key.
  3. When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight wipe cache partition.
  5. Press Side key to select.
  6. Press the Volume down key to highlight yes, them and press the Side key to select.
  7. When the wipe cache partition is complete, Reboot system now is highlighted.
  8. Press the Side key to restart the device.

If your phone is getting too warm to touch, repairs would be recommended in order to have the technicians evaluate the device. You can use the following link to find a list of service centers in the U.S. that can do the repair:  https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.