JUMP TO SOLUTION Solved

Original topic:

Connect watch to new phone

(Topic created: 02-10-2024 05:35 PM)
573 Views
MrsCowan
Asteroid
Options
Galaxy S23
My previous Samsung S23 phone had the black screen & I had to get a replacement phone and put the SIM in my new phone. I cannot get my Samsung watch to connect to the new phone because it is still connected to the old phone. I cannot disconnect from the old phone due to black screen. Is there any other way I can get watch disconnected from old phone?
0 Likes
7 Replies
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy S23

@MrsCowan You shouldn't have to disconnect it from the old phone. On the watch, swipe down and click on the Gear icon. Scroll down and click on General. Click on Transfer watch to new phone. 

0 Likes
MrsCowan
Asteroid
Options
Galaxy S23
I've tried that but each time it says unlock phone. I can't unlock the old phone due to the black screen & I can't see to type in the password.
0 Likes
Solution
LauraRG
Comet
Options
Galaxy S23
Just reset the watch if it's been backed up you can restore it on the new device.
MrsCowan
Asteroid
Options
Galaxy S23
That worked!! Thank You!
LauraRG
Comet
Options
Galaxy S23
You're welcome! Please mark my reply as a solution.
0 Likes
MrsCowan
Asteroid
Options
Galaxy S23
Done!
0 Likes
LauraRG
Comet
Options
Galaxy S23
Thank you! I'm glad to help you figure out your solution