Original topic:

Gallery Image - can't delete pic. Gray Icon with Exclamation Mark

(Topic created: 02-08-2024 05:43 AM)
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Members_sz6z3HZ
Asteroid
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Galaxy S23

 

1a.jpg1b.jpg

Pics does not exist as a file. Neither in My files nor DCIM folder. When tapping at pic it says "processing" and 4 squares are rotating around - looks like it's trying to optimize picture. 

Already tried:

  1. forced stop gallery
  2. deleted cache on gallery / camera
  3. deleted data on galllery / camera 
  4. restarted phone
  5. optimized
  6. hooked up phone to computer
  7. manually deleted camera folder - after this, camera folder appeared again automatically and inside the folder i can find this gray icons with exclamation mark. 
  8. uinstalled updates on gallery
  9. resinstalled updates on gallery
  10. I never ever have had synced phone with any cloud services

Any ideas?  Resetting phone is not a valid option, please do not suggest this as a solution. 

4 Replies
phonewhyrunotworkin
Constellation
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Galaxy S23

Did you ever get it to delete? Mine has started doing this with a photo I really need to delete for sensitive information reasons. 

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grik
Constellation
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Galaxy S23

S24 also having this issue. Coming from iphone is frustrating thing to see happening its a issue that I wouldn't expect to see on a 2024 phone. No iphones have hlever this issue. 

Love s24 but these android nonsense issues drive me mad

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KHCheng
Constellation
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Galaxy S23

Samsung.  Please please bring back delete without going to trash function.   This grey out issue is because the file no longer exist and cannot be moved to trash.

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Tcreas
Constellation
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Galaxy S23

Same issue. Frustrating. 

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