Phone restarting after loading to 25%

[user4QyPithc3g]

We did the new update that samsung released but after it restart. It was loading but only got to 25% on the one ui atfer that it shut off then go back to it loading. I called samsung but I guess it the first time. They heard about this. I took it to a repair store but they couldn't fix it. I try soft reset. I try entering to safe mode. But one thing I noticed was that I can't enter where I could do a factory reset

Does anyone have the same problem or I need help fixing it

[meself]

Which update are you getting

[user4QyPithc3g]

This one

[meself]

Thinking the January monthly patch there was some issue others reported with it

[user4QyPithc3g]

What other issue has there been

[meself]

Many reported having problems getting the January update it's a issue with Verizon

[user4QyPithc3g]

When would it be fixed

[meself]

I don't know you would have to contact verizon

[SamsungModerator1 · Accepted solution]

Hello, Welcome to the Community. We understand the concern with the phone only loading to 25% before restarting.

You can try the troubleshooting steps here to see if it stops the phones from restarting: https://www.samsung.com/us/support/troubleshoot/TSG10001548/

You can use the diagnostic tools under the Support tab in the Members app to test the hardware on the phone.

We also recommend submitting an error report. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.