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Original topic:

S23 ultra doesn't have the anti-virus in device care

(Topic created: 08-20-2023 01:55 PM)
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Slimjim421
Astronaut
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Galaxy S23

My s23 ultra doesn't have the anti-virus in device care. Has anyone else have this issue?

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Anonymous
Not applicable
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Galaxy S23
AT&T remove this option as they have their own that u can download. Unless you have a unlocked phone bought from Samsung then it will have it even on AT&T network.Screenshot_20230821_112728_Google Play Store.jpg

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21 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23

Are you referring to Device protection? What is your model number? Try this really quick. Search for "Device protection" in your Settings search bar. Select the option that says, "Device protection settings" (Battery and device care>Device protection). Make sure this is toggled on. 

Slimjim421
Astronaut
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Galaxy S23
It does not have it anywhere. Here's a screen shot of the settings for device protection Screenshot_20230820_174416_Settings Suggestions.jpg
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23

Very weird. What is your model number and where did you get your phone?

Slimjim421
Astronaut
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Galaxy S23
Sm-s981u
_Shorty603
Constellation
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Galaxy S23

Mine doesn't have it either. I tried calling Samsung but that got me no where. 

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Slimjim421
Astronaut
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Galaxy S23
At&t
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23

Do you have some sort of carrier anti-virus installed, or are you running one yourself?

Slimjim421
Astronaut
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Galaxy S23
This is all it says Screenshot_20230820_184620_Settings Suggestions.jpg
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23

If you could, manually scroll through Settings>Apps and look for something that might be an anti-virus/malware app.