Original topic:

Screen cut to completely black, USB and tap won’t work but phone shows all other life. How can I backup or access my data?

(Topic created: 02-06-2025 06:16 AM)
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cgreen825
Constellation
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Galaxy S23

I have an S23 FE that I absolutely loved but after an unfortunate drop the screen won’t turn on or register any touch. None of my data had been backed up. It had since died and USB/HDMI ability has been disabled until its unlocked and I can’t get in to unlock it. Is there anyway to remotely back up my data or access it in any other way? Any tips are greatly appreciated.

4 Replies
SammyNerd83
Comet
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Galaxy S23
Take it to your local you break I fix, they will put on a new screen temporarily so that the data can be backed up and or smart switch to a new phone if you already have one. This service usually costs around $100.
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cgreen825
Constellation
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Galaxy S23

Hey, unfortunately this was my first move, and after he said his screen didn’t change anything I replaced the entire digitizer on my own and the screen is still black. That’s when I came here

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SammyNerd83
Comet
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Galaxy S23
🤔 probably going to need specialized hardware in that case. You're going to need to find someone who knows soldering. There might be a loose chip or something that might need replacing. Or someone who can pull the logic board and has the equipment to essentially Plug and Play into a computer it depends on how much you want to spend cuz this 2nd option is going to cost you a pretty penny most likely.
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realaud
Honored Contributor
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Galaxy S23

If you never thought to back up important data over the course of time you've owned the phone, that's unfortunate.  By default, some things are backed up automatically unless you specifically disable that function.  Your phone backs up automatically nightly to the Samsung Cloud, unless you turned off auto-backup.  Your photos and contacts sync to Google, unless you turned that feature off.  Anything Google or Samsung should be contained in their respective accounts (Samsung Pass, Calendar, Google calendar, etc.) Most recent messages are contained on your carrier's servers, so they should return when you set up a new device (I hear varying anecdotes about whether they are contained in the automatic backups) - it's older ones that may be a problem.  Samsung Notes backs up to Samsung Cloud, unless you either never enabled it or disabled it (I cannot remember if it's on by default).  So, other than maybe certain downloads or other types of data not mentioned here, you should be able to recover 80-100% of your stuff on a new device.  You have to determine if what is non-recoverable is worth the cost to you of specialized data recovery services, because I understand you pay for the service whether anything is recovered or not.  Have you not returned to uBiF to see if they can repair whatever chip got dislodged or do a complete diagnostic if it turned out it wasn't the screen itself?

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