Solved: Slow Internet on Att - Samsung Community

SmartUser · ‎02-19-2023

My new s23 ultra internet is so slow, it's speeds are non consistent for same location. Sometimes am browsing and all of a sudden speeds drop to 0.17 mbps even on 5G. Cannot even load a website. I restart and do network reset works for a bit and then slow again. Please help, I love the phone but if it's a modem problem I have to switch it. Sometimes I have to use my daughters hotspot and she is on the same plan.

SamsungRei · ‎03-03-2023

Hello, We understand how frustrating slow internet speeds are. Here is an article that provides some steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001605/

If you are still experiencing network service issues with calling, SMS or MMS messages, network signals, mobile data, or hotspots after resetting the device, you may need to contact your carrier.

If you continue to experience slow mobile data, we recommend having the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

Patar · ‎02-19-2023

Clean your phone Cache which sometimes gets rid of the issue

SamsungRei · ‎03-03-2023

Hello, We understand how frustrating slow internet speeds are. Here is an article that provides some steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001605/

If you are still experiencing network service issues with calling, SMS or MMS messages, network signals, mobile data, or hotspots after resetting the device, you may need to contact your carrier.

If you continue to experience slow mobile data, we recommend having the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Original topic:

Slow Internet on Att

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