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Original topic:

Slow Internet on Att

(Topic created: 03-03-2023 12:31 PM)
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SmartUser
Constellation
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Galaxy S23
My new s23 ultra internet is so slow, it's speeds are non consistent for same location. Sometimes am browsing and all of a sudden speeds drop to 0.17 mbps even on 5G. Cannot even load a website. I restart and do network reset works for a bit and then slow again. Please help, I love the phone but if it's a modem problem I have to switch it. Sometimes I have to use my daughters hotspot and she is on the same plan.
2 Replies
Patar
Halo
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Galaxy S23
Clean your phone Cache which sometimes gets rid of the issue
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Solution
SamsungRei
Community Manager
Community Manager
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Galaxy S23

Hello, We understand how frustrating slow internet speeds are. Here is an article that provides some steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001605/ 

If you are still experiencing network service issues with calling, SMS or MMS messages, network signals, mobile data, or hotspots after resetting the device, you may need to contact your carrier.

If you continue to experience slow mobile data, we recommend having the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service  or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 


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