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Original topic:

Transferred apps are disabled and unable to be deleted

(Topic created: 04-29-2023 07:10 AM)
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Kevin2074
Asteroid
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Galaxy S23

Question just got the s23+, had my old phone transferred over. Not all the apps transferred over. They still show on the home screen but when you tap on them there is nothing there. How do I get them off my screen? They seem impossible to delete. 

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello, Welcome to the Community. We understand how frustrating it is to not be able to access your apps on your new phone, and even more frustrating to not be able to remove them.

You can try uninstalling the apps in Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If you are still unable to uninstall or access the apps, we recommend a factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029/

After resetting the phone, you should not restore the apps from a backup and instead, install the apps independently to prevent any errors in the downloads.

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11 Replies
Liam_TECH
Halo
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Galaxy S23
Change the word "Impossible" to "possible". There are many ways to delete/uninstall apps. Try press and holding the app, then press "Disable" or "Uninstall". You can also select more apps by pressing "Select".
Kevin2074
Asteroid
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Galaxy S23
So had tried that. These apps have no color they are a light gray. When you hold them down you can select them but all you can choose is create folder. The disable is faded and you can not use it. When I created a folder with a few of these apps, the folder would delete but the apps will reappear.
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Liam_TECH
Halo
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Galaxy S23
Wait, light gray? That means it is blocked.
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Kevin2074
Asteroid
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Galaxy S23
Blocked what does that mean?
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Liam_TECH
Halo
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Galaxy S23
It means that an app, admin or something is preventing you to open the apps.
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Kevin2074
Asteroid
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Galaxy S23
OK not sure what to do at this point
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Liam_TECH
Halo
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Galaxy S23
Well, try contacting Samsung Support. They'll help fix the problem.
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Kevin2074
Asteroid
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Galaxy S23
Thanks so much for your help. Really appreciate it.
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Liam_TECH
Halo
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Galaxy S23
No problem! If you need help, I (and other people) will be there to help you!