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s23 ultra microphone not working

(Topic created: 05-23-2023 07:10 AM)
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userTcu0QM7Aht
Asteroid
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Galaxy S23

All it records is static on what's app. Can't use the phone to make calls, they can't hear me. I used the diagnostic and it said one microphone is working, but the other one is not. This happened once before and it fixed itself after a few days, no clue how. Any ideas? 

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello, We understand how inconvenient it is when the mic on the phone is not working correctly. This article provides some tips, such as cleaning the microphone and testing in Safe Mode: https://www.samsung.com/us/support/troubleshooting/TSG01001249/ 

If the microphone is still not working correctly, then it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello, We understand how inconvenient it is when the mic on the phone is not working correctly. This article provides some tips, such as cleaning the microphone and testing in Safe Mode: https://www.samsung.com/us/support/troubleshooting/TSG01001249/ 

If the microphone is still not working correctly, then it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

IanofRivia
Astronaut
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Galaxy S23
My microphone isn't working but only works when recording videos or on call. When I use an app or text messages and use the microphone it would record but no voice when I play it afterwards. In any video I do I can clearly hear everything. I'm given access to my mic for every app and still nothing. Whats the problem here?
UHCoog2005
Asteroid
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Galaxy S23
Same for me. Can make calls but can't record my voice with Voice Recorder and can't use Google Assistant because it doesn't hear me
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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hey there! I can absolutely understand needing your microphone to work! Since it looks like it's not working with phone calls as well as other apps I would suggest having a certified technician take a look at it!

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.

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