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05-23-2023 07:10 AM (Last edited 04-14-2024 10:16 PM by SamsungChelsea ) in
Galaxy S23All it records is static on what's app. Can't use the phone to make calls, they can't hear me. I used the diagnostic and it said one microphone is working, but the other one is not. This happened once before and it fixed itself after a few days, no clue how. Any ideas?
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05-23-2023 07:57 AM (Last edited 06-07-2023 07:05 AM by SamsungRei ) in
Galaxy S23Hello, We understand how inconvenient it is when the mic on the phone is not working correctly. This article provides some tips, such as cleaning the microphone and testing in Safe Mode: https://www.samsung.com/us/support/troubleshooting/TSG01001249/
If the microphone is still not working correctly, then it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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05-23-2023 07:57 AM (Last edited 06-07-2023 07:05 AM by SamsungRei ) in
Galaxy S23Hello, We understand how inconvenient it is when the mic on the phone is not working correctly. This article provides some tips, such as cleaning the microphone and testing in Safe Mode: https://www.samsung.com/us/support/troubleshooting/TSG01001249/
If the microphone is still not working correctly, then it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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01-29-2024 03:53 PM in
Galaxy S23- Mark as New
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02-04-2024 09:02 PM in
Galaxy S23- Mark as New
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02-06-2024 08:52 AM in
Galaxy S23Hey there! I can absolutely understand needing your microphone to work! Since it looks like it's not working with phone calls as well as other apps I would suggest having a certified technician take a look at it!
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.