s23 ultra microphone not working

[userTcu0QM7Aht]

All it records is static on what's app. Can't use the phone to make calls, they can't hear me. I used the diagnostic and it said one microphone is working, but the other one is not. This happened once before and it fixed itself after a few days, no clue how. Any ideas? 

[SamsungModerator1 · Accepted solution]

Hello, We understand how inconvenient it is when the mic on the phone is not working correctly. This article provides some tips, such as cleaning the microphone and testing in Safe Mode: https://www.samsung.com/us/support/troubleshooting/TSG01001249/ 

If the microphone is still not working correctly, then it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

[IanofRivia]

My microphone isn't working but only works when recording videos or on call. When I use an app or text messages and use the microphone it would record but no voice when I play it afterwards. In any video I do I can clearly hear everything. I'm given access to my mic for every app and still nothing. Whats the problem here?

[UHCoog2005]

Same for me. Can make calls but can't record my voice with Voice Recorder and can't use Google Assistant because it doesn't hear me

[SamsungModerator1]

Hey there! I can absolutely understand needing your microphone to work! Since it looks like it's not working with phone calls as well as other apps I would suggest having a certified technician take a look at it!

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.