After tapping to install update stuck with "Connecting to server" message?

[HexOmega]

New update came out and I accepted it, but after the phone restarted and got through One UI, it just wants to say "connecting to server", but not actually connect to it.

[SandySue]

My sbc acct. not receiving e
Amail after update? Now what?

[SamsungRyder · Accepted solution]

Hello, thanks for reaching out. I can see how concerning and confusing this is for it to be stuck "connecting to server" after you accept an update installation. What troubleshooting steps have you tried?

First thing to try is a simple restart. Press and hold the side key for a few seconds to pull up the power menu, and restart the device. You can also power off the device from there, wait several seconds after fully powering off, then power it back on. This guide has a list of ways to power off and back on your device: https://www.samsung.com/us/support/answer/ANS00091302/

Next thing to try if that still has the connecting to server message is to see if a third-party application may be interfering. You can test this with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/
If the device functions normally in Safe Mode, uninstall apps until normal functionality is restored, restarting your device each time. 

If it continues displaying this message in Safe Mode, it may be time to try a factory reset. Beforehand, back up everything you can (https://www.samsung.com/us/support/answer/ANS00060517/), then perform the factory reset, using this guide's steps: https://www.samsung.com/us/support/answer/ANS00062029/

If the above troubleshooting is not helpful, contact your carrier for further information, as updates are provided by the carriers to you. 

If even the carrier is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link:  https://www.samsung.com/us/common/visitlocationsite.html