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Persistent grain issue on the S24 ultra display

(Topic created: 08-25-2024 05:13 PM)
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jaafar98
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Galaxy S24

Persistent Grain Issue on Samsung S24 Ultra Displays: An Unfortunate Reality

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SamsungRyder
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Galaxy S24

Hello, We understand how upsetting screen issues are. For issues with grainy lines or dead pixels, you can find some steps here that may help. First is to see if third-party apps are causing this behavior, using Safe Mode. If the display is better in Safe Mode, then uninstall apps until the display is not grainy: https://www.samsung.com/us/support/answer/ANS00062983/

After that, try a factory reset. Back up everything you can prior (https://www.samsung.com/us/support/answer/ANS00060517/) then perform the reset: https://www.samsung.com/us/support/answer/ANS00062029/ 

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

If it is not a physical damage issue, then submit an error report via Samsung Members app: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
There are also the following options:
1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

If you purchased a Samsung Premium Care or Care+ membership with your device. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/ 

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16 Replies
Leo004
Cosmic Ray
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Galaxy S24
Whats your problem?
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jaafar98
Asteroid
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Galaxy S24
Grainy lines across S24 Ultra screen

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Leo004
Cosmic Ray
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Galaxy S24
And you haven't had another problem with touch about how sometimes it doesn't respond to the touch to the first action if not until the second attempt? when you change the window and swipe right, when you open the app menu or when you press the send or open button?
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jaafar98
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Galaxy S24
No
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patriciostarr
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Galaxy S24
Did those lines just appeared from nowhere?
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jaafar98
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Galaxy S24
It's been there from the beginning.
patriciostarr
Red Giant
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Galaxy S24
I see when did you bought your device
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jaafar98
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Galaxy S24
A week ago
patriciostarr
Red Giant
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Galaxy S24
You might need to get a replacement unit you still have time for warranty