Persistent Grain Issue on Samsung S24 Ultra Displays: An Unfortunate Reality

jaafar98 · ‎08-25-2024

Persistent Grain Issue on Samsung S24 Ultra Displays: An Unfortunate Reality

SamsungRyder · ‎08-28-2024

Hello, We understand how upsetting screen issues are. For issues with grainy lines or dead pixels, you can find some steps here that may help. First is to see if third-party apps are causing this behavior, using Safe Mode. If the display is better in Safe Mode, then uninstall apps until the display is not grainy: https://www.samsung.com/us/support/answer/ANS00062983/

After that, try a factory reset. Back up everything you can prior (https://www.samsung.com/us/support/answer/ANS00060517/) then perform the reset: https://www.samsung.com/us/support/answer/ANS00062029/

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/

If it is not a physical damage issue, then submit an error report via Samsung Members app: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
There are also the following options:
1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

If you purchased a Samsung Premium Care or Care+ membership with your device. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

View solution in context

Leo004 · ‎08-25-2024

Whats your problem?

jaafar98 · ‎08-25-2024

Grainy lines across S24 Ultra screen

Leo004 · ‎08-25-2024

And you haven't had another problem with touch about how sometimes it doesn't respond to the touch to the first action if not until the second attempt? when you change the window and swipe right, when you open the app menu or when you press the send or open button?

jaafar98 · ‎08-25-2024

No

patriciostarr · ‎08-25-2024

Did those lines just appeared from nowhere?

jaafar98 · ‎08-25-2024

It's been there from the beginning.

patriciostarr · ‎08-25-2024

I see when did you bought your device

jaafar98 · ‎08-25-2024

A week ago

patriciostarr · ‎08-25-2024

You might need to get a replacement unit you still have time for warranty

Original topic:

Persistent grain issue on the S24 ultra display

Persistent Grain Issue on Samsung S24 Ultra Displays: An Unfortunate Reality

Original topic:

Persistent grain issue on the S24 ultra display

Persistent Grain Issue on Samsung S24 Ultra Displays: An Unfortunate Reality

1 Solution