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Persistent grain issue on the S24 ultra display

(Topic created: 08-28-2024 12:46 PM)
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jaafar98
Asteroid
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Galaxy S24

Persistent Grain Issue on Samsung S24 Ultra Displays: An Unfortunate Reality

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jaafar98
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Galaxy S24
Even the replacement unit has the same problem.
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patriciostarr
Red Giant
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Galaxy S24
That is odd. I had an issue long ago with an lg phone. I started having trouble with software. Got a replacement and the same thing. Have you looked at units that stores have in display ?
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jaafar98
Asteroid
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Galaxy S24
Yes
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patriciostarr
Red Giant
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Galaxy S24
Have you seen those lines too or just the units you received
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jaafar98
Asteroid
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Galaxy S24
Many users complain about the same problem, and even with the replacement of the phone under warranty, the problem appears with the new phone.
patriciostarr
Red Giant
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Galaxy S24
Im going to look it up
Solution
SamsungRyder
Community Manager
Community Manager
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Galaxy S24

Hello, We understand how upsetting screen issues are. For issues with grainy lines or dead pixels, you can find some steps here that may help. First is to see if third-party apps are causing this behavior, using Safe Mode. If the display is better in Safe Mode, then uninstall apps until the display is not grainy: https://www.samsung.com/us/support/answer/ANS00062983/

After that, try a factory reset. Back up everything you can prior (https://www.samsung.com/us/support/answer/ANS00060517/) then perform the reset: https://www.samsung.com/us/support/answer/ANS00062029/ 

This article provides information for cracked or bleeding screens. https://www.samsung.com/us/support/troubleshooting/TSG01001477/ 

If it is not a physical damage issue, then submit an error report via Samsung Members app: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

When troubleshooting is not helpful, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
There are also the following options:
1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

If you purchased a Samsung Premium Care or Care+ membership with your device. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/ 

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