I have tried to resolve this problem with the chat agents numerous times. I have attempted to call and now I am resorting to posting on some message board. I would implore you to review the numerous calls and emails I have placed with your company in an attempt to get 2 items promised to me, a refund for $245.69 and an accessory bundle 25 W battery pack + 2wwPD Power adapter. This problem stemmed from the website problems experienced with the launch/preorder.
As an active-duty military family, Samsung was offering a military discount. When we logged into my husband's military account, the discount changed to something more than advertised. I spoke to the chat agents, and they assured me it would be resolved. It was not resolved over the next 24 hours, but shipping dates were being pushed back, so I placed my order. I was sure the pricing would be honored because that's the law in CA. I spoke to multiple agents who assured me the price match would be processed and I would get the item. I have not; in fact, today, I have spent over 2 hours trying to get this processed. The chat has been disconnected, and I have been placed on hold for 20 minutes before a "support" agent hung up on me. I have screenshots and, recordings, and documentation on multiple tickets where I was assured this would be resolved. At this point, I can't tell if this was a technical difficulty or if it is perhaps a willful ignorance in an attempt to defraud military families. At this point, I have been over 5 hours troubleshooting your poor e-commerce platform and "customer service." While I like the phone, I don't care for being taken advantage of or lied to.
Thank you for your service - I'm sorry you are going through this. I wonder about willful ignorance to defraud anyone that points out their errors, have things in writing and they still don't want to honor. I think I am going to send a certified letter to the CEO.
Pre ordered the s24 ultra and did pay with Affirm but did not recieve confirmation or email just says processing order but no email and when I check in my samsung acount orders just shows my order from last year any one run into this or is it normal
I'm trying to check out now I did use the Affirm and I got to do the processing payment part but then when it brought me back to the Samsung screen I had to put in my regular debit card for like subscriptions and stuff and the submit button is not showing up so I can't even check out it says processing in my affirm app but it doesn't show any orders in my Samsung account and no email from Samsung this is stressful
Yeah I have the same all it says it merchant processing and called Samsung and they couldn't find any recent order I don't even no if I should place another one
I reached out to affirm and they are still processing With no issues on their end. This is 100% the Samsung site. It seems the only way to order this phone is either with a debit card or a credit card because you cannot use any other payment method at this time. And yes Samsung drops the ball again. Perhaps the IT guys should be fired because this goes on every year
