Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[Iriemango]

Did you get into shop as yet I replied to you above apologising that I didn't realise you couldn't log into Shop...did you try what I suggested? You said you are in NYC correct. I am too currently. Have you considered changing providers? My son had Verizon nothing but headaches especially since certain features Samsung doesn't acknowledge. T-Mobile is good can use WiFi airplane mode at home for everything make calls textingr apps surfing receiving all. When I get my unlocked phone just put my sim card from old device to new device good to go. No excessive bloatware. Try to get into the Shop App.

[userSZ3Hcmy6th]

My conclusion from this discussion is that ordering from Samsung whether web or App is like playing the Lotto.

Who knows but maybe you will get lucky!

[Summest]

I have been lucky in the past.  I hope my luck continues.

[userSZ3Hcmy6th]

The website functioned well enough to Cancel my "free" charger but could not Cancel my "1 TB S24 Ultra."

This is really bad.

[Iriemango]

Totally unacceptable. Did you call Samsung E-Commerce? It's their 800 # but you specify to the unknowledgable persons at customer service you need to speak with a supervisor @ E-Commerce. I would cancel the CC charges & go to the Shop App. Also agree re colour as my case will cover phone completely as well. Still think it's the 1TB causing all the havoc on website, where most go to order. It happened to me. I still am a strong believer in unlocked phones. When it arrives you just put your sim card in & the phone works..Sorry you are having so much aggravation.

[userSZ3Hcmy6th]

Agreed.

I told my rep why have the cancel option active on my account if it was past an undisclosed "in process" date.

Naturally, the poor guy had zero response.

[Summest]

My order is still being processed since an hour after i placed the order.  At least it wasn't cancelled.  Hoping for the best.

[Scf]

I initially preordered the Titanium Violet because orange was unavailable. Then orange became available, so I got on the customer service chat to cancel that Violet order. The tech initially said the same thing, that it was 'in process,' despite still showing "Pre-order" on my end, and showing the "cancel" button.
I questioned that, and the tech said that if I cancelled, it would give an error. I was like, "so how are people supposed to know what's what if they see one thing but it's not really real, and they mess up their order? That's very misleading."
Then he said "I will try to cancel on my end." And he cancelled it 🤷🏾
So I really don't know what the deal is; I kind of thought that the tech just didn't want to go through the rigamarole of cancelling 🤦🏾

[Iriemango]

@Scf as usual funky commentary...so what happened did you order the orange? That's the one I preordered. Did you do it in Samsung Shop or the website?

[Scf]

LOL yes I went back and ordered the orange, through the Samsung shop app.
That is, after I confirmed that the violet was cancelled and showed as such in my account. Right now, my delivery shows as 2/21, smh