Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[Scf]

That is pretty crazy, smh... It takes nearly a day to set up the new phone just the way you like it.
Ridiculous.

[Iriemango]

Once again I agree with you completely.

[BigW]

I have not purchased anything directly from Samsung, including a phone. I purchased my phone from my mobile carrier.

[270]

Today is January 22nd, meaning there are nine more days left in january. Plus 3 days in February makes it a total of 12 days, which is nearly 2 weeks!

[Iriemango]

@Robin621k wow that's another new shock from Samsung. You are absolutely right they usually give you more time for switching info over etc. Cannot believe this
It seems as if Samsung is under new management as so much is different than previous years. Cheers for the info.👍🏻😵

[Summest]

@Robin621k , that is outrageous.  10 days was comfortable and carefree, but three days is a bit rushed.

I haven't seen any label printed my for order and I got in early.

[Wicked68]

Hmm didn't know they shortened the time, let me locate my trade in phone 😂. But once you ship it, you have sent it back, even if it hasn't reached them yet. The tracking # helps with tracking trade in submission

[userZNnTdcqwZP]

Noticed it too but doubt that this date will be updated because 1) they haven't sent me an email about the trade-in program like they usually do and 2) there is no 'shipped by' date on the label if you tap the print label.

[Iriemango]

Just checked my order got the same label but mine is February 4th.. unfortunately, they are not processing these orders correctly. They are aware without receiving new phone one cannot send back old one. 

[XoNyshaoX]

As bad as I want to get rid of this fold... No problem. I'll have it shipped as soon as everything is transferred over 😂.

I'm sure if you contact them they'll give more time. Also like someone else said, until you get the trade in email I wouldn't be worried about that date.