Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[LongHiker]

@Hazel7 This is the discussion area for Samsung US products and services. You probably want to post in a discussion area for your geographical area. You can find this site by visiting https://www.samsung.com/us/common/visitlocationsite/ 

You probably want to contact Samsung order support for your country. 

[Focr06]

Watch has always come separately, because the box for it is much longer.

[useryBGb67dRlt]

Sent back the first S24 on Saturday. I was waiting on the refund, but saw their promotions end tomorrow. I am looking forward to giving this another try. The buds pro are coming with the phone. 🤞

[JmsWms]

What was wrong with the first one?

[useryBGb67dRlt]

Swipe gestures wouldn't work, sluggish response with the screen. Samsung remoted into the phone to try and fix it

[useryBGb67dRlt]

Swipe gestures wouldn't work and the phone was sluggish. Samsung tried to fix it when they remoted in. They had me send it back

[BrüZZi]

Sorry to hear your phone had issues.

Hopefully the replacement will be much better.

As for the Buds2 Pro, I'm  really enjoying mine (free with the bundle).

[useryBGb67dRlt]

I have high hopes

[moustapha08]

Salut j'ai une samsung s 23ultra je voulais changer sa une s24 ultra

[PhilEsk]

Ordered 1 S24+ upgrade at AT&T store on 1/27 using pre-order trade in promo 'Any Samsung working or not'. AT&T approved my old Samsung S3. S24+ will be more or less free but must pay sales tax on $999 list price. Phone is due to be delivered via FedEx today by 5pm.

Also ordered a second S24+ upgrade at AT&T website on 1/28 under the same promo. I will send an old Verizon S5. Also bought the S-View case for $25 (a 50% discount). Phone was delivered today (1/30).

Interesting that the web-based order was fulfilled faster than the store order. 

As part of the promo, AT&T also gave a free upgrade from 256gb to 512gb phones.