Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[jimcnelis]

Same 😞

[Ijerovier3]

Me too can not order and i found this on google.

[MrJayP]

Yeah.... This info is definitely not correct. Only free upgrade is 256gb to 512gb. Scamsung isn't giving upgrades to the 1tb.

[Babigirl914]

Wait just realized that's the same thing I'm getting when I did it on the tablet Samsung get yourself in order man!

[Ijerovier3]

I tried early to order and was not available until 10 p.m.

[asianguy]

It's working now. I see $600 credit for z fold 4

[Outlawsgt1]

It's not working and only very few people can get through to the order process at this rate you're only halfway there

[asianguy]

Let's wait for tomorrow

[KWELRIZ]

Did you able to order? I see the 600 credit untill try to order after that it becomes 0 in the cart

[Outlawsgt1]

Yes having the same issue or if you use a payment plan like    affirm, when you get to the delivery phase of the ordering you cannot click on it. They're saying the issue will be fixed by 10:00 am January 18th. New York time. You would think a massive company like this would have a better system, the bottom line is,  they don't care.