Had asimilar problem. I was offered an $850 trade-in for my two year old S22 Ultra on the new S24 Ultra through my carrier, Verizon. I shipped it as instructed. I met all the pre- conditions as stated in the trade agreement. The phone has always been in an Otterbox case, never dropped, not a nick or scratch on it. The phone was in like new condition. Then I got an email from Verizon saying they received my trade-in phone and that they have adjusted the value from $850 to $227. They claimed the phone didn't meet two of the trade conditions. Which ones they never said. **bleep**! I called Verizon and complained. I explained that I really didn't expect $850, but downgrading the value to only $227 is a fu##ingr rip off! I could have sold the phone on Facebook marketplace for around $500 to $600. I expressed my great disappointment with Verizon and said I'd never trade in another phone again, and when my new phone is paid off, I might consider leaving Verizon. Natural, they tried to sound puzzled and sympathetic. The rep I spoke with said to wait at least two bill cycles to see if the FINAL evaluation will be credited towards my new phone. Why two bill cycles? I don't know. Anyway, these trade-ins are a scam and a rip-off. You will most likely be better off selling your older phone privately.
Unfortunately, FedEx uses 3rd party contractors for delivery/pickup of items. Next time you see a FedEx truck, look at the name on the driver/passenger door. These folks should be bonded and insured. If they knew what was it the package, then it could have been prone to theft. You would have to see where the weight went down, as the hub scan should have showed "x" weight and the arrival weight would have been different. You could use that in your case that the phone, in fact was stolen. Hope this helps.
I just got an email from FedEx that "after exhausting all search options they have been unable to locate (my trade-in) shipment." Samsung notified me that they received my trade-in and I have been credited for the full amount. No idea how FedEx packages can be delivered without being scanned. FedEx is a mess these days.
Is this problem rampant with other 3rd party processors besides the Hylamobile facility in Texas?
I too sent my trade-in and it took nearly 2-weeks to appear as received according to Samsung. I sent it in a nondescript box in hopes of it attracting less attention.
Sure hope that it results in receiving full trade-in credit and if not, I have plenty of photos to prove it.
I am having the same issue. I ordered an S24 Ultra. It went through. Then after a while I noticed it was cancelled. I tried several more times. It went through, then was cancelled. I chatted with support. They sent me a link. It would not go through at all. There were constant issues. And support was undermining me. I'd notice for instance they'd spell my name wrong, or alter my address. Long story short. I spent like 5 hours on chat with this creep. Who eventually told me he wanted remote access to my device. And that I needed to turn off my VPN and antivirus. **bleep**?
What a frustrating mess that underscores Samsung is systemically incompetent. How do they make any money?
During all this I verified that my address on all respective accounts was correct. I checked with my credit provider. My account was good and there was no reason the payment should not go through. Eventually the support agent demanded I try another payment method. I tried. It would also not go through. At which point the support agent wanted me to try a family member's card. Which made me feel incredibly uncomfortable and worried as to the support agent's motives/legitimacy.
This undermined my health. My time. And my general wellbeing. And I was gaslighted by a scammy support agent who tortured me for hours. All for naught.
Samsung is HORRIBLE.
I got my phone from Amazon. They accept my well established and EXCELLENT credit. It was a bit disappointing as it turned out Samsung has yet to fix DeX's mouse issues. **bleep**? 2024!
I also tried to get a watch and some earbuds. I made something on the order of 17 transactions. That went through and were cancelled by Samsung FOR NO VALID REASON. I imagine under the color of STOLEN **bleep** SECURITY THEATER.
I would. My insurance on my S10 told me to take the phone to U BREAKIT IFIXIT stores in Cockeysville, Md. That was a big joke it took me over 10 months for them to refund the value of my original phone which I had a 3yr warranty on. Don't buy warranties from Amazon. All-State protection plans are better. Never again
