Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[Ekamek]

Make sure you save whatever information that confirms that they received it. You should be contacting them for your replacement as well.

I will be calling them to ensure they know the original phone is with them. Hope you recorded the IMEI and serial number of the 24.

They will test it to make sure the issue wasn't caused by you before sending a replacement or charging you for both the 24 and trade-in.

[WhyNot86]

I did indeed take a picture of the IMEI and serial number .Issue caused by me?Phone was dying 2-3 hrs with no usage.Hardly left it’s box and the top of the drawer.

[DeerhoundDale]

Gave Fedex my trade in 1/29, got message today, 2/4 that my trade in was successfully completed.

[GaryB82]

Congrats that's the time I normally worry the most right after I drop it off and them then complete email

[Samsbum]

Congrats on your downgrade! And paying heavily for it no less

[DeerhoundDale]

I like my new phone.

[Samsbum]

Whatever floats your boat Captain. The S24 screen is absolute garbage lol

[PAHelper]

I think your evaluation isn't comparing apples to apples. S23u wasn't perfect and has many updates compared to new release with no updates. Wait a couple months and the s24u will be a much better phone. It already is in many respects just not what you like. They already say the update will give brighter non-realistic color option back.

[Samsbum]

Lmao whatever you say to sleep at night. Have fun with your inferior device.

[Popsicle20]

Congratulations! I hope that your phone arrives quickly and that you enjoy it!