Return option on S24 Ultra

[Krish22]

Hi There, 

I have been with samsung for over a decade now and with the same loyality I have purchased S24 Ultra with planning to trade my existing Flip5. My first impression, did not like the display on it. 

I am planning to return the phone and I do not see a return option on "My Orders" page. Does anybody have the same problem? I just got the phone and it is not ever 24 hours before I plan to send it back.

[Mark7com]

Maybe you need to wait a few more days for updates in their system. Also, did you receive an email from Samsung about delivery?

[SamsungModerator1 · Accepted solution]

Hello, Thank you for reaching out. You can find information on how to return your products here: https://order-help.us.samsung.com/hc/en-us/articles/360058903773-How-to-request-a-return-and-print-a... For additional questions, you will need to contact E-Commerce directly by calling 1-855-726-8721.

[BabyHuie]

Trying to return my S24 and the return page not responding. Tried several different browsers and still not working. I still have 6 days left on my 14 day return window so this isn't the issue. Anyone else having this problem?

[BrüZZi]

They're still getting a lot of traffic. Tried yesterday to check the status of my trade-in and couldn't sign in for more than an hour.

System was freezing up all the time.

[buckethead_408]

People are probably returning them that's why all at once.

[Naters69]

I'm curious as to if I can possibly return my s24u for a s23u and how I might go about doing that... Is I possible? Today is the last day to return my s24u and I just cant possibly keep a phone I don't like. I literally get a bad feeling everytime I pull this phone out and look at content. I was use to my S22u, and how gorgeous everything looked. It's a shame. Anyway, my s22u is off for trade in now. Can I return this somehow and ask for a s23u? Any positive input would be appreciated. Some of you like the screen, good for you. The majority do not. 

[270]

If you already sent your s22 Ultra back, there's no way to get it returned from Samsung.

[PAHelper]

You would do better to keep s24u and sell it to buy a s23u as they will only give you back the money you paid, not the promo or trade cash. You would lose too much.

[Naters69]

Thanks, that's what I'll do then.