I've just got my S24+ today to upgrade my trusty but ageing S10+ having not strayed from Samsung for almost 10 years. Naturally I was hoping it would be an upgrade in all departments but although on the whole it is, there's several annoying and unexpected downgrades that are making me seriously question whether it's actually worth spending quite a bit of money to change.
Firstly, the screen although pin sharp is really washed out. Even in vivid mode the colours are dull and the blacks are significantly more grey than the S10 screen, and even look washed out when put alongside my wife's budget spec A52! I've played around with brightness and colour tone etc but I can't dial it out, and my cousin who's got an S24 Ultra said exactly the same when comparing it against the S22 it's replacing.
Then there's some bizarre features missing from OneUI 6.1, the ones I've noticed so far are specifically in the Always On Display settings. I use AOD to display as a bedside clock, with my S10 and also in OneUI 6.0 / Android 14 on the A52 you can rotate the AOD to landscape orientation and control the brightness, you could even do the latter from the AOD lock screen by tapping twice on the clock to access the brightness slider. In OneUI 6.1 unless I'm missing something it seems all that functionality is missing, the brightness of the AOD is linked to the main screen brightness setting which is far too bright for overnight use, and you can't set it to landscape mode which I'd prefer when on it's horizontal night stand next to the bed. Why this functionality would be omitted I have no idea, but it's really annoying! Please someone enlighten me to some hidden menu somewhere that fixes all these issues?! š
My s24 ultra is "carefully tuned for a swift, well packaged delivery back to the ups store in response to a overall less vivid, dull screen compared to your s23 lineup. " do you think us all to be elderly and need more of a natural mode on for your phone? Lol. Who brought grandma in at Samsung to make these changes lmao. I am not a tech engineer or display expert but when I put 23 and s24 side by side ..the s23 is more vibrant by a lot! I'm dumbfounded by all these articles praising your displays. Seems like you guys could fix this with a software patch but don't intend to. Your "options" you give us to adjust the display from natural to vivid do NOTHING. Screen changes maybe 5% lol!
It turns out that the "pale display problem" on the Galaxy S24 Series (including the S24 Ultra) that some people were complaining is not a bug. It was intentional.According to Samsung Spain, the change in this new display tuning is to make the display "more colour-accurate and ...
Well since this does appear to be a feature and not a bug I am wondering if all Samsung phones that are upgraded to One UI 6.1 will now have a muted vivid display
The justification is very funny But he will be convinced because he believes it is Natural
He is not to blame but what he does not know is that this is not natural
It's not Natural like this Whoever said that does not have enough information to prove what he is saying
He is just trying to make you accept the matter. He is playing his role in customer service on you to calm the customer and absorb his anger, and you believe him
They don't follow gamma and they miss the correct color saturation reference so how can the phone be accurate it's not like that in Natural situation they make it worse every year by making the screen dimmer than before
The vivid mode is always known to be inaccurate, and now it is losing saturation. Also the natural mode Do not think it is natural just because you do not currently see a change between it and vivid. It is also losing the correct color saturation too
It seems they are not going to fix anything, here's what I have received for my complaint and in UAE you don't have even the option of any returns
So frustrating
Dear Valued Customer,
Your feedback is valuable to us.
We understand that you are contacting us about your issue.
The logs in this error report will be shared to our engineers to identify the cause of the issue.
To solve the problem, you may do the following steps:
Galaxy S24 series model has been adjusted colors and brightness for more accurate and comfortable vision while using. It has made some changes to the display technology to offer a more natural viewing experience, so you may notice differences in color depth when compared to older devices. This concept of behavior on the display is and intended color adjustment and is not a defect of the product, so you can use it with confidence. To provide our customers with the best possible experience, we value customer feedback and continually improve our software (UX) as market and consumer interests evolve.
Everyone who wants Vivid mode to actually work, please send the CEO an email. Apparently, they are not aware of this issue and the display is not changing / designed as-is. Whatever patch is coming in Feb will not update the display, most likely it will just be a security patch only. Return the phone while you still can in the meantime.
"Thank you for contacting Samsung Electronics, Extra Care. Your feedback is important to us.
Samsung continuously enhances Galaxy device experiences based on our consumer's feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
We have yet to be notified about a general problem with the phone's display. However, we will forward your information to our team for further investigation. We hope to serve you better in the future and apologize for any inconvenience caused.
Please note that the decision to keep or return the device is entirely up to you. We appreciate your understanding and patience."
