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a week ago (Last edited Monday ) in
Galaxy S24- Mark as New
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a week ago in
Galaxy S24Sounds like someone put restrictions on your home network, like disallowed access to certain domains. If you are the administrator of your home network, go into the modem settings and see if anything is restricted, if yes, then remove the restrictions. If you are not the administrator of your home network, ask the person who is if they put restrictions on and can they take them off.
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a week ago in
Galaxy S24#samsung (please fix this problem)
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a week ago in
Galaxy S24Why are you asking Samsung to fix something that is your router's problem? Obviously, your router's smart connect feature is the issue. Smart connect tries to connect devices to what it thinks is the best network for it, even if it's incorrect. Which is why I have to keep my 2.4 & 5 ghz networks unbridged on my router. The smart home devices that only connect to 2.4 Ghz get confused when the networks are bridged, because the router tries to route everything to the higher frequency, even if the devices can't handle it.
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a week ago (Last edited a week ago ) in
Galaxy S24Their iPhone is an iPhone and yours is a Galaxy. The hardware us different and is obviously capable of handling and being automatically routed to WiFi 7. Your phone is not. You will have to direct it to wifi 6 or turn off the auto switch in your router as you have done. It's not Samsung's problem to fix, it's yours. Wifi7 is not even supported on S24s with the Exynos processor. Which processor does your phone have? I'm also willing to bet there is no significant difference between wifi7 and wifi6, and if your phone works well with wifi6, that's where you should keep it.
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Monday in
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Monday in
Galaxy S24You did not specify which processor you have. Some S24s have one, others have the other. Still sounds like a you problem.
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Monday in
Galaxy S24Well, it does seem as if you have a processor that supports Wi-Fi 7, but keep in mind this is first generation of phones with this capability from Samsung, so it may not work as well as expected. Do you connect to Wi-Fi 7 out of your home? If you do, it really could be that the router is wrong for your phone.
You should put in an error report with Samsung. Settings/general management/contact us - or use the support link at the bottom of the front page of the members app.
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