S24 Ultra Camera Quality Feedback

[efrain192]

As many of us are experiencing these camera issues where the post processing ruins images taken by making them grainy or too saturated. I found temporarily that using the camera in safe mode and airplane mode gave me way better results when using the camera . Hopefully they fix this soon

UPDATE

Turns out my camera issue is a hardware issue. I spoke to representative and there are no updates coming for the camera, only for the screen issues. I will return mine an get a new device. Seems I got a early model that was part of a bad batch. 

Update: got my replacement device today NIGHT AND DAY DIFFERENCE. now this is what the s24 ultra is supposed to be. WOW I can't believe the difference. The screen for sure is way brighter and more colorful and the camera is amazing and no issues with post processing ruining images. If anything it just makes them way better. I can't believe what a difference there is between the devices 

[Moonbase1]

I agree. I love my s21 ultra camera and zoom. S24 ultra camera and zoom is ridiculously stupid. I can't believe they touched it. My brother zoomed his s23 ultra to the same thing I did in his crystal clear at 100% zoom and mine was all fuzzy.

[Birdman27]

S24 ultra

[Birdman27]

S24

[EGjTxIt]

Hey All,

Like many others I have been having issues with the camera system on my s24 ultra. It appears to take significantly worse photos than my s21 ultra in a lot of scenarios. I primarily use Pro mode JPEGS with auto setting. I think part of the issue is the auto white balance is off, so photos appear yellow and the auto exposure is off so pictures appear over exposed and less detailed. Here are some comparison shots I took for reference.

s21 Ultra

S24 Ultra

S21 Ultra

S24 Ultra

S21 Ultra

S24 Ultra

I can adjust white balance and exposure manually to get better pictures, but I miss picture opportunities more often with the s24 ultra because because it takes time to fiddle with the settings. I have also tried changing all of the settings in the camera app and in the camera assistant app as well as turning off super HDR in the gallery app, but I find the camera under performs regardless of the settings.

I've also experienced the issue where post processing ruins what would otherwise be good photos. This does not happen in Pro mode with JPEGS or in Photo mode with 12mp, but happens in every other mode I've tested. Here is a comparison using expert raw mode with RAW files.

After the post processing

Same exact photo before the post processing

I have contacted support, done all of the troubleshooting steps, allowed support to remotely control my phone and done a factory reset, but these problems persist. I was then recommended to go an authorized repair center. The repair center ran diagnostics on the phone and found no faults. I contacted Samsung again and they said there was an update coming in February that should fix these issues and if the phone is not repairable they can replace it. I am skeptical about these issues being fixed with a software update, because no reviewers mentioned these issues and I don't think they occurred on the s23 ultra which has very similar hardware.

[270]

Apparently you didn't Google it or search on this board for an answer before you made your post did you? Supposedly, nothing has been confirmed by samsung, many leakers have said that Samsung is going to be adding a vividness slider into the display settings to make the display more like the s23 ultra and the s22 ultra. Who knows if that's true?

[EGjTxIt]

I've done a lot of googling and I've read all the samsung board posts and reddit posts on the issue that I could find. Samsung chat support told me they spoke to the developers and there was an update coming this month that would address these issues. I don't necessarily trust that this is true though.

[PAHelper]

Keep up if you're gonna comment.

[Ninjoma]

?

[Robin621k]

Um, they did make an announcement!

https://news.samsung.com/global/samsung-announces-galaxy-s24-series-update-offering-galaxy-users-mor...

[Faith7777]

Thank you for posting all this detailed information. I'll be receiving my S24 Ultra on Mon. Please keep us informed if these problems continue after the update. Are you past your return window? If not, maybe you should return it and get a new one. That's what I would do; I'm not going to get a new phone repaired.