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S24 Ultra Not Charging

(Topic created: 01-27-2024 07:16 AM)
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RoryBreaker
Cosmic Ray
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Galaxy S24

Just got my device yesterday. While transferring data from my S23 Ultrai via cable I was trying to charge the S24 wirelessly and it would not charge. 

 
I made sure all charging settings were on and I tried multiple other devices which would charge properly. I also changed the cable and got the same result. Not till the phone ran out of battery during the transfer and restarted did the wireless charging work. 
 
Day 2 and having a similar problem but charging via cable. Only upon restarting again did the device start charging. 
 
I expect a LOT more when I spend $1500 on a device. 
67 Replies
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Galaxy S24
You can also go to setting, then device care then look for diagnostics. Try a wireless charger
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cellieham
Asteroid
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Galaxy S24
Yeah, I've been talking to samsung support and they've been useless
user6DsCNrT6SM
Constellation
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Galaxy S24
I am having the same issue. It is pissing me off. Literally every charger I was using the day before with my 22ultra is giving me a issue now. I have no clue what the deal is unless there is a issue coming from the factory , they would have to replace them if it is a known widespread issue right?
cellieham
Asteroid
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Galaxy S24
So, they ended up having me reorder a new one and return this one after talking to 4 different people. It was not a great experience
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cellieham
Asteroid
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Galaxy S24