S24 Ultra Not Charging

[RoryBreaker]

Just got my device yesterday. While transferring data from my S23 Ultrai via cable I was trying to charge the S24 wirelessly and it would not charge. 

I made sure all charging settings were on and I tried multiple other devices which would charge properly. I also changed the cable and got the same result. Not till the phone ran out of battery during the transfer and restarted did the wireless charging work. 

Day 2 and having a similar problem but charging via cable. Only upon restarting again did the device start charging. 

I expect a LOT more when I spend $1500 on a device. 

[patriciostarr]

You can also go to setting, then device care then look for diagnostics. Try a wireless charger

[cellieham]

Yeah, I've been talking to samsung support and they've been useless

[user6DsCNrT6SM]

I am having the same issue. It is pissing me off. Literally every charger I was using the day before with my 22ultra is giving me a issue now. I have no clue what the deal is unless there is a issue coming from the factory , they would have to replace them if it is a known widespread issue right?

[cellieham]

So, they ended up having me reorder a new one and return this one after talking to 4 different people. It was not a great experience

[cellieham]

Hoping the new one isn't a dud. What color did you get?

[VeeDaaa]

I'm having the same issue. The charger wouldn't charge unless I restart the phone . Could this be a widely issue ?

[RoryBreaker]

Based on what I'm seeing in this chat, it's a major issue

[SamsungModerator1 · Accepted solution]

Hello, Welcome to the Community. We understand the frustration of the phone not charging.

Have you tested the phone in Safe Mode to see if an app is causing the behavior? https://www.samsung.com/us/support/answer/ANS00062983/

You can also try the troubleshooting steps here: https://www.samsung.com/ph/support/mobile-devices/what-to-do-if-your-galaxy-phone-is-not-charging/

We also recommend optimizing your device: https://www.youtube.com/watch?v=CPo4h2og_bE

In the event the troubleshooting is not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

If you are still in the exchange period, you can also reach out to the retailer for exchange options.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

[ponchotelas]

Hey Samsung

I just received my Galaxy S24 Ultra, after i tried to charge it for the second time it just wont recognize the charger or any USB device connected to it. Restarting the phone fixes the issue but it comes back after some time. 

What is the action plan for this? Seems to be this is not a HW issue but a SW one. We need a fix ASAP since the issue is widespread.

[Dipsy30]

How widespread? Not having any issues and I've only spotted one concerning wireless charging.