JUMP TO SOLUTION Solved

Original topic:

S24 Ultra Not Charging

(Topic created: 01-27-2024 06:17 PM)
3185 Views
RoryBreaker
Cosmic Ray
Options
Galaxy S24

Just got my device yesterday. While transferring data from my S23 Ultrai via cable I was trying to charge the S24 wirelessly and it would not charge. 

 
I made sure all charging settings were on and I tried multiple other devices which would charge properly. I also changed the cable and got the same result. Not till the phone ran out of battery during the transfer and restarted did the wireless charging work. 
 
Day 2 and having a similar problem but charging via cable. Only upon restarting again did the device start charging. 
 
I expect a LOT more when I spend $1500 on a device. 
67 Replies
Options
Galaxy S24
You can also go to setting, then device care then look for diagnostics. Try a wireless charger
0 Likes
Reply
cellieham
Asteroid
Options
Galaxy S24
Yeah, I've been talking to samsung support and they've been useless
user6DsCNrT6SM
Constellation
Options
Galaxy S24
I am having the same issue. It is pissing me off. Literally every charger I was using the day before with my 22ultra is giving me a issue now. I have no clue what the deal is unless there is a issue coming from the factory , they would have to replace them if it is a known widespread issue right?
cellieham
Asteroid
Options
Galaxy S24
So, they ended up having me reorder a new one and return this one after talking to 4 different people. It was not a great experience
0 Likes
Reply
cellieham
Asteroid
Options
Galaxy S24
Hoping the new one isn't a dud. What color did you get?
0 Likes
Reply
VeeDaaa
Constellation
Options
Galaxy S24
I'm having the same issue. The charger wouldn't charge unless I restart the phone . Could this be a widely issue ?
0 Likes
Reply
RoryBreaker
Cosmic Ray
Options
Galaxy S24
Based on what I'm seeing in this chat, it's a major issue
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S24

Hello, Welcome to the Community. We understand the frustration of the phone not charging.

Have you tested the phone in Safe Mode to see if an app is causing the behavior? https://www.samsung.com/us/support/answer/ANS00062983/

You can also try the troubleshooting steps here: https://www.samsung.com/ph/support/mobile-devices/what-to-do-if-your-galaxy-phone-is-not-charging/

We also recommend optimizing your device: https://www.youtube.com/watch?v=CPo4h2og_bE

In the event the troubleshooting is not helpful, it is recommended to have the phone evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

If you are still in the exchange period, you can also reach out to the retailer for exchange options.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

0 Likes
Reply
ponchotelas
Constellation
Options
Galaxy S24

Hey Samsung

I just received my Galaxy S24 Ultra, after i tried to charge it for the second time it just wont recognize the charger or any USB device connected to it. Restarting the phone fixes the issue but it comes back after some time. 

 

What is the action plan for this? Seems to be this is not a HW issue but a SW one. We need a fix ASAP since the issue is widespread.

Dipsy30
Galaxy
Options
Galaxy S24
How widespread? Not having any issues and I've only spotted one concerning wireless charging.
0 Likes
Reply