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S24 Ultra Not Charging

(Topic created: 01-28-2024 07:49 PM)
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RoryBreaker
Cosmic Ray
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Galaxy S24

Just got my device yesterday. While transferring data from my S23 Ultrai via cable I was trying to charge the S24 wirelessly and it would not charge. 

 
I made sure all charging settings were on and I tried multiple other devices which would charge properly. I also changed the cable and got the same result. Not till the phone ran out of battery during the transfer and restarted did the wireless charging work. 
 
Day 2 and having a similar problem but charging via cable. Only upon restarting again did the device start charging. 
 
I expect a LOT more when I spend $1500 on a device. 
67 Replies
LongHiker
Galactic Samsung Care Ambassador
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Galaxy S24

@RoryBreaker Every once in a while a defective device does happen. Since you just received it, I would suggest that you return the device and get a replacement. 

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RoryBreaker
Cosmic Ray
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Galaxy S24
Apparently I'm not the only one with this issue
emma14
Constellation
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Galaxy S24
My boyfriend just got his a couple days ago and same thing. He bought a new Samsung cube and tried the new cord he got with the phone, nothing. If he uses a normal USB port to type C, it charges.
communityuser4r0eidm
Constellation
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Galaxy S24
I know how to fix it just restart your phone and it will work it happened to me I just restarted the s24 ultra and I plugged it in and it started charging
cellieham
Asteroid
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Galaxy S24
Same issue. They suggested I return and re order the phone
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RoryBreaker
Cosmic Ray
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Galaxy S24
With so many people having this problem, that's unacceptable
cellieham
Asteroid
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Galaxy S24
Agree, I wish they would acknowledge it as a known issue. I need to return my s24 by the 11th and replacement isn't going to arrive till 23rd
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RoryBreaker
Cosmic Ray
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Galaxy S24
Before getting ready to return, I will try power cycling a few times and see if that may help the situation
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AlDolan
Constellation
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Galaxy S24
I'm getting ready to travel and I really wanted this for pictures. This sucks
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