Visual voicemail app not available on unlocked phone

[PrudhviReddy]

I can't find the visual voicemail app on the samsung store on my s25 ultra. My friend has it on his s24 ultra

[LongHiker]

@PrudhviReddy Is his a carrier device? Is yours a carrier device or unlocked from Samsung? Are you both using the same carrier? 

[PrudhviReddy]

No it's an unlocked device.

[siegfre]

Search for Visual Voicemail app in Galaxy Store or Google Play Store

[PrudhviReddy]

Can't find it in either. Even tried sideloading apk. The app wont open it says app not supported.

[userpZvVVwMd0E]

Did you insert SIM and check if Visual Voicemail app is downloaded and installed?

You should wait for it.

[earnestj5]

Everytime I open visual voice it tells me something went wrong we need a new voice mail system 

[Srb79]

You know that voicemail is carrier responsibility? Samsung has nothing to do with it if you can't connect to visual voicemail

[CaptPackrat]

I set up conditional forwarding with my cell provider to forward unanswered calls to my Google Voice number. Their voicemail system is way better than any provider I've ever used. Google has instructions on how to do it for different carriers, and it's usually free, depending on your phone plan.

[theslimshadyist]

Try clearing the cache and storage of the visual voicemail app and that sould fix your issue.