Active 2 watch shows overheating and powering off, sensors are not working

[userxXu5nUafHg]

My Samsung active 2 watch  says overheating and turns itself off nether  the hr or stress sensors are working either any advise 

[userVW1zLyqcYX]

I had the same issue when using LTE with my Galaxy watch active 2. I assumed that it was the LTE causing the watch to overheat. I have since traded that watch in for the newer model without LTE.

[SamsungRei · Accepted solution]

I understand how frustrating this is. Have you tried resetting the watch? https://www.samsung.com/us/support/answer/ANS00084702/ If the reset does not correct the concerns, it is recommended to have the watch evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky