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Active 2 watch shows overheating and powering off, sensors are not working

(Topic created: 09-14-2021 08:47 AM)
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userxXu5nUafHg
Constellation
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Galaxy Watch

My Samsung active 2 watch  says overheating and turns itself off nether  the hr or stress sensors are working either any advise 

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userVW1zLyqcYX
Constellation
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Galaxy Watch
I had the same issue when using LTE with my Galaxy watch active 2. I assumed that it was the LTE causing the watch to overheat. I have since traded that watch in for the newer model without LTE.
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SamsungRei
Community Manager
Community Manager
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Galaxy Watch

I understand how frustrating this is. Have you tried resetting the watch? https://www.samsung.com/us/support/answer/ANS00084702/ If the reset does not correct the concerns, it is recommended to have the watch evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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