I understand how frustrating this is. Have you tried resetting the watch? https://www.samsung.com/us/support/answer/ANS00084702/ If the reset does not correct the concerns, it is recommended to have the watch evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky
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