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Active Watch 2 Won't Charge - Dead?

(Topic created: 09-07-2021 01:45 PM)
ArchSam
Constellation
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Galaxy Watch

All -

My wife's 40mm Active Watch2 (BT) has stopped charging completely. Need to know if I need a new battery or if the whole watch is toast and what the next step would be. (Haven't sent anything to Samsung for service before).

She got her watch in June. Over the past month or so, she has started to lose battery life much faster than before, even occasionally running dry by the end of the day. Today it wouldn't even allow her to get to the main screen and was at 0%. Also for the first time today, during one of the on and off charger tests we saw a red triangle with a thermometer indicating and overheating issue - which is curious because it is off and not charging currently.

It currently has no charge so I cant even follow the rebooting / factory reset troubleshooting suggestions.

She has only ever used the Magnetic charger that came with her watch. I know the charger works because I have used it numerous times for my Active Watch2 (BT) 44mm. 

Would love any advice that anyone may have to help through this or any ideas what to do next.

Thanks so much,

Arch

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. If you are unable to factory reset the watch or if a factory reset doesn't help, then it is recommended to have the watch evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.



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userRc6PoGMNKS
Constellation
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Galaxy Watch
Having the same issue. I found if I set something on top of the watch on the charger it will charge. It barely lasts a whole day. Was used to my fitbit lasting almost a week.
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. If you are unable to factory reset the watch or if a factory reset doesn't help, then it is recommended to have the watch evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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