Hi, My galaxy watch 46mm start overheating and drain very fast. Its overheating when I try to instal update, and drain battery from 100 to 0 for 2-3 hours even when not connected with phone and the same in power saving mode. HRS is no flashing when I turn it on, maybe problem is there? Please help
I understand how frustrating this is. If you have verified the software is up to date and tried doing a factory reset, https://www.samsung.com/us/support/answer/ANS00084702/, and the issue continues, we would recommend looking into upgrade your device as it has hit it's end of life. Use this link to look into the new watches available and explore your options: https://www.samsung.com/us/watches/
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Thank you for reaching out. I can certainly understand how frustrating overheating on any device can be and would be happy to assist you further. Can I please have your full model number, baseband number, Bluetooth or LTE, the device your watch is paired with, and the Android version on the phone?
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
I understand how frustrating this is. If you have verified the software is up to date and tried doing a factory reset, https://www.samsung.com/us/support/answer/ANS00084702/, and the issue continues, we would recommend looking into upgrade your device as it has hit it's end of life. Use this link to look into the new watches available and explore your options: https://www.samsung.com/us/watches/
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
