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‎09-04-2021 02:30 AM in
Galaxy WatchHi, My galaxy watch 46mm start overheating and drain very fast. Its overheating when I try to instal update, and drain battery from 100 to 0 for 2-3 hours even when not connected with phone and the same in power saving mode. HRS is no flashing when I turn it on, maybe problem is there? Please help
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‎09-19-2021 09:13 AM in
Galaxy WatchI understand how frustrating this is. If you have verified the software is up to date and tried doing a factory reset, https://www.samsung.com/us/support/answer/ANS00084702/, and the issue continues, the watch will need to be serviced. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
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‎09-04-2021 02:43 AM in
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‎09-06-2021 08:06 AM in
Galaxy WatchThank you for reaching out. I can certainly understand how frustrating overheating on any device can be and would be happy to assist you further. Can I please have your full model number, baseband number, Bluetooth or LTE, the device your watch is paired with, and the Android version on the phone?
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‎09-19-2021 05:51 AM in
Galaxy Watch- Mark as New
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‎09-19-2021 09:13 AM in
Galaxy WatchI understand how frustrating this is. If you have verified the software is up to date and tried doing a factory reset, https://www.samsung.com/us/support/answer/ANS00084702/, and the issue continues, the watch will need to be serviced. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.