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Original topic:

Active2 watch screen went blank

(Topic created on: 11/4/20 11:55 AM)
userWH71pHY5xs
Constellation
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Galaxy Watch

 was working fine, charged, went to check time and the screen is blank. So, I can still feel the vibration and there is a tone when I get a text message or notification. unfortunately, I have no way of seeing it! Tried doing what I hoped was  turning off and turning on but couldn't see a screen to tell, any suggestions or help would be most appreciated.

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

There are several reasons why the Samsung smart watch display cannot be adjusted and the screen appears darkened or gray. Both issues can be caused by an accessibility setting, Outdoor mode, physical damage to the watch, a third-party app, or outdated software. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003135/

 

If you are still experiencing these symptoms after the troubleshooting steps provided, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


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