JUMP TO SOLUTION Solved

Original topic:

Audio guide not working on galaxy watch 5

(Topic created: 01-02-2024 10:29 PM)
744 Views
Mohmaher
Astronaut
Options
Galaxy Watch

Hi All,

I noticed recently that the audio guide is not working anymore while working out although the option is checked in the workout settings.

 

Any idea what is the problem?

 

Thanks in advance

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hello, We understand the frustration of the audio guide not working. Some steps you can try are clearing the cache of the Wearables app, Watch Plug-in, and Samsung Health app. https://www.samsung.com/us/support/answer/ANS00077611/

Another step to try is resetting the watch: https://www.samsung.com/us/support/answer/ANS00084702/

If the audio guides are still not working, we recommend reaching out to the Samsung Health team directly by calling 1-855-795-0509.

View solution in context

0 Likes
Reply
3 Replies
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your Audio Guides not working on your Galaxy watch 5 and would be happy to look into this further for you. Just to clarify do all other sounds work on your Galaxy watch 5?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
SCGM
Astronaut
Options
Galaxy Watch

I too have the same issue now on Galaxy 4 following the latest update. ALL the settings appear correct, and I get the on screen notification but no the audio. Text to Speech is on, using Google engine. Worked perfectly prior to latest system update.  All other sounds work, apart from this. Thanks for your help

0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Hello, We understand the frustration of the audio guide not working. Some steps you can try are clearing the cache of the Wearables app, Watch Plug-in, and Samsung Health app. https://www.samsung.com/us/support/answer/ANS00077611/

Another step to try is resetting the watch: https://www.samsung.com/us/support/answer/ANS00084702/

If the audio guides are still not working, we recommend reaching out to the Samsung Health team directly by calling 1-855-795-0509.

0 Likes
Reply