Original topic:

There is a problem with the sensors - body composition

(Topic created: 9 hours ago)
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Ferret_monkey
Astronaut
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Galaxy Watch

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Hi there, I recently purchased the Galaxy Watch6 Classic and despite the fact that the silver looks cheap and ugly, I'm mostly happy with the watch, although a few days ago it started producing an error when I try to measure my body composition.

The second I put my two nominated fingers on the buttons/sensors it immediately says 'there is a problem with the sensors. Contact customer support.

The watch has no problem measuring anything else, it's just the body composition feature which worked just fine until a few days ago.

To be clear, the rear of the watch is clean and unobstructed. The contact with my wrist is perfect and my fingers have no oil or other substances that should negatively impact on their contact with the button/sensors.  I do not have a fake tan or anything else to consider. I have the latest software update... Which might be related to this issue as it updated around the same time that the error first appeared.

Assistant would be greatly appreciated.

Thanks

3 Replies
LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch
I would contact Samsung Customer Support as the message suggests. Since it worked until recently the sensors hardware may have failed.
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king3616
Constellation
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Galaxy Watch
I hope I get it fixed
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25-455524444
Constellation
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Galaxy Watch
9tfucr4 p 6
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