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Battery usage not updating the time since last full charge on Galaxy watch Ultra

(Topic created: 08-12-2024 10:27 AM)
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mkoppler123
Cosmic Ray
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Galaxy Watch

Hi,

Ever since I received the latest update for my Galaxy watch ultra the battery usage doesn't reset itself after being fully charged like it should. I just recently charged my watch last night but it says it's been over 6 days used since last full charge. I included a picture showing what I'm talking about.

PXL_20240812_172551214.jpg

 

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bill-e
Cosmic Samsung Care Ambassador
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Galaxy Watch

Then if it were me and I wanted to get it fixed ASAP, I'd make sure it was backed up and perform a Factory Reset since watches are much simpler to get back to where you were than a phone. 

Then if it were me and I wanted to get it fixed ASAP, I'd make sure it was backed up and perform a Factory Reset since watches are much simpler to get back to where you were than a phone. 

Edit: My Ultra doesn't exhibit this bug either. 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Watch

@mkoppler123 I would submit a bug report via Wearable app -> Settings -> Contact us. 

[Edit] My Ultra is not showing that error. 

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Robin621k
Honored Contributor
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Galaxy Watch
Ty a wipe cache partition on the watch. It's more complicated than your phone, I would look for videos on how to on YouTube.
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mkoppler123
Cosmic Ray
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Galaxy Watch

Since I'm not using a Samsung phone my wearable app doesn't have the option for contact us. I also tried wiping the cache partition and that didn't work either.

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Rickets
Halo
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Galaxy Watch
I have the same thing going on my watch ultra. Tried the wipe cache partition as well. Didn't work.
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bill-e
Cosmic Samsung Care Ambassador
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Galaxy Watch

With or without a Samsung phone? 

Have you totally powered off the watch? 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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Rickets
Halo
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Galaxy Watch
With phone, recycled power a few times.
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Solution
bill-e
Cosmic Samsung Care Ambassador
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Galaxy Watch

Then if it were me and I wanted to get it fixed ASAP, I'd make sure it was backed up and perform a Factory Reset since watches are much simpler to get back to where you were than a phone. 

Then if it were me and I wanted to get it fixed ASAP, I'd make sure it was backed up and perform a Factory Reset since watches are much simpler to get back to where you were than a phone. 

Edit: My Ultra doesn't exhibit this bug either. 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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Rickets
Halo
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Galaxy Watch
I just charged my watch last night and it reset, so all good now.