Battery usage not updating the time since last full charge on Galaxy watch Ultra

[mkoppler123]

Hi,

Ever since I received the latest update for my Galaxy watch ultra the battery usage doesn't reset itself after being fully charged like it should. I just recently charged my watch last night but it says it's been over 6 days used since last full charge. I included a picture showing what I'm talking about.

 

[LongHiker · Accepted solution]

@mkoppler123 I would submit a bug report via Wearable app -> Settings -> Contact us. 

[Edit] My Ultra is not showing that error. 

[Robin621k]

Ty a wipe cache partition on the watch. It's more complicated than your phone, I would look for videos on how to on YouTube.

[mkoppler123]

Since I'm not using a Samsung phone my wearable app doesn't have the option for contact us. I also tried wiping the cache partition and that didn't work either.

[Rickets]

I have the same thing going on my watch ultra. Tried the wipe cache partition as well. Didn't work.

[bill-e]

With or without a Samsung phone? 

Have you totally powered off the watch? 

[Rickets]

With phone, recycled power a few times.

[bill-e]

Then if it were me and I wanted to get it fixed ASAP, I'd make sure it was backed up and perform a Factory Reset since watches are much simpler to get back to where you were than a phone. 

Then if it were me and I wanted to get it fixed ASAP, I'd make sure it was backed up and perform a Factory Reset since watches are much simpler to get back to where you were than a phone. 

Edit: My Ultra doesn't exhibit this bug either. 

[Rickets]

I just charged my watch last night and it reset, so all good now.