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Original topic:

Can't download watch faces in galaxy watch 4

(Topic created: 09-05-2022 07:33 PM)
d0r1x
Asteroid
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Galaxy Watch

Hi everyone, after I update samsung wearable app I can't download samsung watch face anymore.

I used to download some samsung watch faces, but now not.

When I try to download, an message appear: "there was a problem connecting to the network. Try again later"

 

I tried everyday, with different ISP, but same issue.

 

Here is a link in google drive, I did a video recording how and what happened inside the app.

 

Link (google drive):

https://drive.google.com/file/d/13jOqR9TjWV92g3N1OLH0o_LeV9iFzo2p/view?usp=drivesdk

IMG_20220905_184514.jpg

 

 

9 Replies
EOGO
Comet
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Galaxy Watch
Hello greetings, try to turn off and turn on the watch and the phone too. Something similar happened to me and that's the only way I was able to solve it. she tries and keep me updated please.
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d0r1x
Asteroid
Options
Galaxy Watch

I tried this method that you suggested me, but no solved anything.

Same issue

 

Lorek
Halo
Options
Galaxy Watch
I have the same problem
RajeshPancha
Constellation
Options
Galaxy Watch

Same issue here.. please help 

 

bikercr
Asteroid
Options
Galaxy Watch

Same for me. Galaxy Watch 5 linked to Pixel 5 phone.

 

 

Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. i can certainly understand your frustration with not being able to download watch faces on your Galaxy Watch 4 and would be happy to look into this for you further. Just to clarify in order to provide you with the best troubleshooting steps available are you trying to download the watch faces from the Galaxy wearables app or the Galaxy watch 4 directly?

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d0r1x
Asteroid
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Galaxy Watch

I'm trying to download watch face from galaxy wearable app, i have xiaomi phone.

 

I also provide an video record with google drive link, you can see what really happened.

https://drive.google.com/file/d/13jOqR9TjWV92g3N1OLH0o_LeV9iFzo2p/view?usp=drivesdk

 

 
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with not being able to download watch faces on your Galaxy watch 4.

You can use these steps to download watch faces directly on the watch. https://www.samsung.com/us/support/answer/ANS00080308/

 

If the watch faces are unable to download, please uninstall and then reinstall the Wearables app and the Watch4 Manager app (Plug-in). Also, be sure you are logged in to your Samsung account.

 

If you are still unable to download a watch face, please try factory resetting the watch to remove any corrupt files and stabilize the software. https://www.samsung.com/us/support/answer/ANS00084702/ 

 

If the watch faces are still not downloading, we recommend having the watch evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location 

 

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

 

 

 

 

 

 
userqQRj7p2ljx
Constellation
Options
Galaxy Watch

Same for me. Galaxy Watch 4 with Poco F2 Pro.

 

 

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