Hi everyone, after I update samsung wearable app I can't download samsung watch face anymore.
I used to download some samsung watch faces, but now not.
When I try to download, an message appear: "there was a problem connecting to the network. Try again later"
I tried everyday, with different ISP, but same issue.
Here is a link in google drive, I did a video recording how and what happened inside the app.
Link (google drive):
Solved! Go to Solution.
Thank you for reaching out. i can certainly understand your frustration with not being able to download watch faces on your Galaxy Watch 4 and would be happy to look into this for you further. Just to clarify in order to provide you with the best troubleshooting steps available are you trying to download the watch faces from the Galaxy wearables app or the Galaxy watch 4 directly?
I'm trying to download watch face from galaxy wearable app, i have xiaomi phone.
I also provide an video record with google drive link, you can see what really happened.
Thank you for reaching out. I can certainly understand your frustration with not being able to download watch faces on your Galaxy watch 4.
You can use these steps to download watch faces directly on the watch. https://www.samsung.com/us/support/answer/ANS00080308/
If the watch faces are unable to download, please uninstall and then reinstall the Wearables app and the Watch4 Manager app (Plug-in). Also, be sure you are logged in to your Samsung account.
If you are still unable to download a watch face, please try factory resetting the watch to remove any corrupt files and stabilize the software. https://www.samsung.com/us/support/answer/ANS00084702/
If the watch faces are still not downloading, we recommend having the watch evaluated at an authorized service location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html