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Thank you for reaching out. I can certainly understand your concern with you watch not being able to update due to the error of "your current software version isn't supported. Visit a service center" and I would be happy to look into this further for you. I would recommend a software reflash on your Galaxy watch 5. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864