Can't update Galaxy watch 5

[userq0bbcH7yXq]

I just bought a Galaxy watch 5 about a month ago and today I was trying to update to the latest software using the Samsung wearables app, and it just tells me "your current software version isn't supported. Visit a service center" anyone have any idea how to fix this? I tried searching Google, but everything I've found is for phones.. nothing for the Galaxy watch 5. 

[useri96bUjqrPm]

So did you reach what version the watch is supposed to be.. do some research and than contact Samsung directly so that way you will get answers right away

[JacksonRyder123]

You need to contact Samsung customer support for this.

[userq0bbcH7yXq]

Ok thank you. I'll get in touch with them then

[Samsung_Moderator · Accepted solution]

Thank you for reaching out. I can certainly understand your concern with you watch not being able to update due to the error of "your current software version isn't supported. Visit a service center" and I would be happy to look into this further for you. I would recommend a software reflash on your Galaxy watch 5.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html