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Original topic:

ECG monitor not working due to age restrictions

(Topic created: 08-22-2023 03:54 PM)
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hellpop
Asteroid
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Galaxy Watch

So I got my galaxy watch before I turned 22, so I was unable to use the ECG. 

Now that I am 22 and have been for 4 months, I would really like to be able to use this feature, but it says I can't because I'm still under age. Is there any way to bypass this or could somebody help me figure it out?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your frustration with not being able to use the ECG due to age restrictions and I would be happy to look into this further for you. I would recommend reaching out to our Samsung Health team directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

 

Please feel free to reach back out if you need any further assistance in the future.

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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch
Are you located in the US? To my knowledge this restriction is based on federal laws in each country, in this case the FDA makes the decision. This could be due to the fact that ECGs for watches have been tested on individuals within a certain age range to achieve more accurate measurements, or to allow for complete development/growth of the heart. You could always just lie about your age ever so slightly lol.
hellpop
Asteroid
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Galaxy Watch
I am in the US. Unfortunately there's not way to change my birthdate, and it does say im 22!
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch
Here is how to activate blood pressure. You should be able to setup ECG too. Just be sure to fib a bit with age just in case. Be sure to follow the steps precisely. I had no problem doing this on my watch. Should work for all Galaxy Watches 4 and up. 🙂

https://www.youtube.com/watch?v=b2q9YlFGIVE
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand your frustration with not being able to use the ECG due to age restrictions and I would be happy to look into this further for you. I would recommend reaching out to our Samsung Health team directly using the contact information in this link: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

 

Please feel free to reach back out if you need any further assistance in the future.

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PureChaos
Cosmic Ray
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Galaxy Watch
Not sure if it will help or not, but I use a sideloaded modded version of Samsung Health Monitor that lets me use ECG and Blood Pressure, despite BP not being available in the US. If you don't want the hassle of doing that, maybe try contacting Samsung support directly and see what they can on their end.
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hellpop
Asteroid
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Galaxy Watch
i will try that Thank you!