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Original topic:

GALAXY 5 WATCH "LUMP"

(Topic created: 01-13-2023 11:23 AM)
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Asteroid
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Galaxy Watch
Shortly after wearing on a regular basis, I developed a subcutaneous "lump" directly under the sensor. There is no rash, irritation or other indications of skin irritation or reaction to materials. It is exactly under the green light and the size if the black ring around it.
Since this is a radio frequency emitting device, the FDA, FCC and Samsung were notified and reports made along with pictures. The FDA responded immediately with recommendation to notify FCC (only respond to complaints, not reports) Samsung responded with an inquisition, but after assurance of making only a report, not complaint, request for damages or threatening suit (already returned and refunded), I've heard nothing further.

image
The redness is camera aberation and result of blood thinner.The lump persists unchanged today..Jan 13/2023


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Samsung_Moderator
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Galaxy Watch

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 

The quickest way to reach this specialized team is by calling 1-800-726-7864.

 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

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