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Original topic:

GW6C heart rate stops every 30 minutes during sleep !!

(Topic created: 10-27-2023 01:06 AM)
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xZiOn
Cosmic Ray
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Galaxy Watch

Hi,

 

I just got the GW6 and it seems the HR keeps stopping every 30 mins when sleeping and this is creating a lot of holes in the continuous graph in apps like cardiogram, google fit etc., 

What's the point of continuous heart rate tracking (which is turned on) when it does not track it continuously?? how can I make OHR sure is always on?

Here's a log screenshot showing the missing 30min gaps: IxUFdPP

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your heart rate not continuously tracking and we have a specialized team for that. I would recommend reaching out to our Samsung Health team directly as they would be able to assist you further. Please use the contact information in this link to reach them directly: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your heart rate not continuously tracking and we have a specialized team for that. I would recommend reaching out to our Samsung Health team directly as they would be able to assist you further. Please use the contact information in this link to reach them directly: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-Support-Acknowledgement/td-p/2...